Support Center

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Borealis – Cloud Solution

Our cloud-based solution simplifies security management tasks from any internet-enabled device, providing global accessibility, scalability, and convenience to enhance the overall experience.

Move your existing configuration today!

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Keri Software Downloads
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Knowledge Base

Need help installing? Start Here!
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RMA Request

Faulty hardware? Request an RMA
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Question or Query

Ask a question to the Keri Team
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Borealis Credential Formats

Submit a request to add custom credential formats to your Borealis system

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Borealis Conversion Upload

Upload your Doors.NET or Doors32 Database for Conversion to our Borealis cloud solution.

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Support Ticket

Open a support ticket, for assistance at your own pace.


Doors.NET Database Conversion

Doors32 to Doors.NET Database Conversion

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Training Video Library

Take a look at our training video playlists

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Doors.NET Cloud Backup

Registration form for Doors.NET Cloud-Backup


Doors32 & PXL Upgrade

Support for Doors32 Ended in January 2020 – Please upgrade now.


Password Recovery

Password reset for Doors.NET & Borealis

Our Team is Always Here To Help

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Call Technical Support

Let’s help, Speak to a support agent

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Call Sales

Talk to a Sales representative

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